Payment Options: For online payment we accept PayPal and charge card payments can be processed by PayPal. For Mail-Order purchases we accept cash, checks, money orders, most debit and credit cards. Checks and money orders should be made out to "Princess Productions." VISA, MasterCard, American Express and Discover. You will be billed as "Prinprod" or "Prinprod Graphics" on your statement. Sending cash is not recommended.
Telephone Orders: We don't have regular business hours, but you are welcome to call anytime during the day. Usually, the best time to reach us is afternoons and early evenings, Chicago time. If we're not in, we usually can return your call within minutes. If you don't wish to leave your number and a time to call you, please call back.
Mail-Orders: To order for delivery to your postal address, go to our mail-order order form , print it out and email it or mail it to our address below.
Bonus for mail-order customers: For all customers who order by mail-order for delivery to their Postal address, we include FREE extras for their enjoyment.
Secure Handling of Your Charge Card Information: When ordering online for download to your computer, you deal directly with PayPal, our online bank card processor. We never have access to your PayPal credit card information. When ordering by phone or mail, we do not store your charge card information on computer, so you don't have to worry about having that information stolen from us by a computer hacker. For the safest and fastest service for mail-orders, place your order by phone at 1-847-376-8781.
What to Do If There is a Disruption of Your Online Service: Website breakdowns due to computer problems, power failures (in the host computer city), and other sorts of mechanical failures happen to all web sites from time to time, so we know you understand. Whenever our website does breakdown, please be patient, we will be back online as fast as we can get things fixed. The important thing to remember is not to give up, simply try again an hour or two (or a day) later. We've had this website since 1998, and during that time, we've had many short breakdowns for a wide variety of reasons, but most of those breakdowns lasted only a few minutes or hours.
Links and Passwords don't work, Lost or Forgotten Links & Password: Please report Broken Links or if You have Any Other Problems Gaining Online Access: If you can access this website, but have technical problems placing an order or accessing publications you have purchased, please contact us by phone, email, or regular mail. Please describe your problem, what you purchased and approximately when you made your purchase.
Address and Contact Information: